Vovo Refund Policy

 

Returns

We pride ourselves on providing our customers with the best customer service and support we can. We have all been there, so for any reason; you may return your product to VOVO within 30 days of the purchase date subject to the Return Policy below:

 

• Our return period is 30 days from the purchased date. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
• To be eligible for a return, your item must be unused and return in the same condition you have received in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Please note that currently, the customer is responsible for the cost of shipping back to our U.S. location. Shipping costs are non-refundable.
• Please e-mail us at support@tubtropics.com for further instructions on how to successfully return the product(s) back to VOVO.
• We do not want the return process to be a struggle for our customers, therefore, e-mail us and we will guide you through the process.

 

Refunds/Exchange

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned product.
• We will also notify you of the status of your refund after inspecting the item.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card
• or original method of payment, within 2~5 business days.
• You will be responsible for paying your own shipping costs for returning your product. Shipping costs are non-refundable.
• Delivery time of exchange product may vary depends on where you live.