Returns Policy

Cambridge Plumbing Returns Policy: 

No Hassle Returns

To process a return, the item must remain in its original condition, inclusive of all product tags, sanitary protection, and undamaged packaging, without any indications of installation, use, wear, or modification. Customers are responsible for the return shipping costs within 30 days of the item's receipt. Please note that any additional fees for shipping to HI or AK are non-refundable. It's imperative for customers to ensure the accuracy of their product selection and the information provided. For orders placed over the phone, customers must review their receipt within 24 hours to verify its accuracy.

Clearly label the box with our address:
Cambridge Plumbing
500 W. Brewington Ave.
Kirksville, MO 63501

You may ship return items via UPS, FedEx, or the United States Postal Service. You may want to insure and track your return, as we cannot be responsible for lost, damaged, or misdirected returns.

Non-Returnable and Non-Refundable Items

• Items that involve custom work or painting at the time of sale are not returnable.

• Special order items not listed on our web site are 

  not returnable without advance written permission.

• Items that have been installed are not returnable If an installed part is defective, please contact us and we will instruct you on how to return the part. (Installation must be done by a qualified, licensed professional.)

• Customers are responsible for ensuring their purchases comply with local codes and ordinances. 

• Once the part is received, we will repair or replace the part at our discretion. Refunds will not be given for defective parts.

• Items that have markings, scratches, plumber’s putty or in any way or show signs of installation, alteration, or mishandling are not eligible for refunds.

Preparation for Return

Customers will be responsible for repackaging the items in their original packaging and securing them back on a pallet just as they arrive. If the pallet is thrown away, the customer will be responsible for providing a pallet larger than the product’s packaging dimensions. We will provide specific instructions on how to prepare/palletize each product on a case-to-case basis as each product requires different steps. We expect our products to arrive in the same condition we shipped them and will require photo confirmation to verify our products are safe to ship. We will handle the logistics for pickup once we can confirm our products are safe for transit.

Shipping and Restocking Fees

Shipping and handling charges are non-refundable. Returns are subject to a 20 percent restocking fee. If you decide you do not want an item after it has left our warehouse, you will receive a full refund minus shipping expenses and subject a 20% restocking fee. Items that include prepaid shipping will have the actual shipping charges, both to and from the destination deducted before applying the 20 percent restocking fee. Likewise, items shipped in a crate will have the crate charge deducted before applying the restocking fee.

Crediting Your Account

Returns are processed weekly. It typically takes 5–15 business days for a credit card company to credit your account. Please allow time for processing. Issued credits will appear on your credit card billing statement.

Large Package Deliveries

Immediate inspection is especially important when receiving large items (such as a bathtub, or vanity) from a Less than Truck Load (LTL), In this case, it is important to note any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Tub Tropics of the refusal so we can anticipate the return and send out a new item. Failure to follow the return procedure for the damaged item may result in a charge for the free replacement item. Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Tub Tropics will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit. In the event freight damage occurs on a return, Tub Tropics will file a freight claim on your behalf and the refund will be given only after the shipping company reaches a decision of their liability of the claim. This process could take up to 90 days.

Anzzi Return Policy: 

We understand how disappointing it can be when purchases don’t work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund less shipping charges or replacement, provided that you contact us within 30 days of shipment and items are in sellable condition. Shipping charges and a 20% restock fee will apply. 

Refunds Not Accepted If

1. Returns for Defect: If you discover any defects in a Pure Water product, we are here to assist you. To initiate a return, kindly request a Return Goods Authorization (RGA) number by providing us with the purchase order or invoice number, reason for return, model number, finish, and quantity returned. Upon receiving the RGA number, please ship the product to Pure Water, ensuring proper packaging and prepayment of transportation costs. Improperly packaged returns may be sent back to you at your cost. Once we determine the product to be defective, you will receive a credit equal to the purchase price.

Please note that claims for products damaged in transit must be made directly to the carrier.

2. Other Returns: For saleable Pure Water products returned for reasons other than defects, we accept returns up to 120 days after your order. A restocking fee of 25% applies if received within 90 days and 50% if received within 120 days. Unfortunately, we do not accept returns for saleable products after 120 days, and special order products are non-returnable. All returns are subject to freight charges.

3. Warranty Provisions: We want to ensure that your Pure Water products meet your expectations. However, please be aware that we do not accept liability for defective operation or finish caused by inappropriate use, incorrect installation, improper maintenance, proximity to saltwater, use of plumber’s putty, or accidental damage.

It's important to note that Pure Water will not assume liability for charges related to labor, removal, reinstallation, freight, postage, or damages due to injuries, whether incidental or consequential.

We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, feel free to reach out to our customer service team.