Pure Water Refund Policy

 

Dear Valued Customer,

Thank you for choosing Pure Water for your needs. We take pride in delivering high-quality products, and we are committed to ensuring your satisfaction. If you need to return a product, please review our return policy below:

1. Returns for Defect: If you discover any defects in a Pure Water product, we are here to assist you. To initiate a return, kindly request a Return Goods Authorization (RGA) number by providing us with the purchase order or invoice number, reason for return, model number, finish, and quantity returned. Upon receiving the RGA number, please ship the product to Pure Water, ensuring proper packaging and prepayment of transportation costs. Improperly packaged returns may be sent back to you at your cost. Once we determine the product to be defective, you will receive a credit equal to the purchase price.

Please note that claims for products damaged in transit must be made directly to the carrier.

2. Other Returns: For saleable Pure Water products returned for reasons other than defects, we accept returns up to 120 days after your order. A restocking fee of 25% applies if received within 90 days and 50% if received within 120 days. Unfortunately, we do not accept returns for saleable products after 120 days, and special order products are non-returnable. All returns are subject to freight charges.

3. Warranty Provisions: We want to ensure that your Pure Water products meet your expectations. However, please be aware that we do not accept liability for defective operation or finish caused by inappropriate use, incorrect installation, improper maintenance, proximity to saltwater, use of plumber’s putty, or accidental damage.

It's important to note that Pure Water will not assume liability for charges related to labor, removal, reinstallation, freight, postage, or damages due to injuries, whether incidental or consequential.

We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, feel free to reach out to our customer service team.

Thank you for being a valued Pure Water customer!