Empava Refund Policy

 

Before Return

Please remember to contact our customer service to confirm your return address as we have different return addresses for different returning products.

Telephone: (888)-306-8630 Email: support@tubtropics.com

 

Return Process

 

General Returns

to qualify for a general return, the item(s):

Must be in resaleable condition must be free from scratches and defects must not have been installed must be in the original manufacture's box and packaging and be free of writing. Must not be missing pieces to initiate a general return, pleas eaddress your reason.

don't like order by mistake change idea don't need anymore found more affordable one product size doesn't fit (please check if our product size meets your needs before ordering)

 

Defective Return

To qualifiy for a defective return, one of the following must apply:

Item has a defect that hinders its usability for the purpose of which it was designed the wrong item was received the item does not match  the description item arrived damaged to initiate a defective return, please address which situation the item belongs to.

If the item is found to be damaged during shipping, and you notice the damage upon delivery or inspection, do not sign for or take possession of the item. If delivery is accepted but concealed damages are noticed within 48 hours, take pictures of the box and product(s). Carriers only allow two business days to file a freight claim. Contact our customer service team immediately to report the damage.

 

 Price Match Guarantee Policy

We will give you a refund of the price difference if the selling price of a product on our website is found to be lower than the selling price of the product at the time of purchase within 30 days after the order is placed.

 

Refund Process

We promise to process the refund within 2 days after the returned item arrives at our warehouse and was inspected to qualify for our general return or defective return situations listed before. You are expected to receive the refund 5-7 business days after we process it.

For a general return, we will deduct 20% of your total refund amount for the reason of return shipping costs and the loss caused to us as a vendor, which means only 80% of your total refund will be sent back to your account.